Frequently asked questions about crypto recovery
Can stolen cryptocurrency always be recovered?
No. Public blockchains are designed so confirmed transactions are difficult to reverse. Recovery paths usually require identifying where funds went next (for example a deposit to a regulated exchange), timely reporting, and third-party cooperation. If someone promises guaranteed recovery for any case, treat that as a warning sign.
Should I ever share my full seed phrase with a recovery company?
Legitimate blockchain tracing does not require your seed phrase. Wallet access work is different: it may involve passphrase recovery techniques you perform locally under guidance. Never paste a seed into a chat, a “verification” website, or a screen-share session. See seed phrase best practices.
How long does a tracing report take?
Timelines depend on chain congestion of evidence (not mempool congestion), number of hops, use of privacy tools, and how complete your initial hashes and addresses are. Exchange compliance reviews are often the long pole—even with a perfect trace.
What fees are typical in the industry?
Models vary: flat retainers, hourly analyst time, or staged milestones. Be wary of vague “admin fees” with no written scope. We prefer written deliverables per stage so you can stop if value is unclear. Ask any provider for a sample (redacted) report structure before paying large upfront sums.
My exchange account is frozen—can tracing help?
Sometimes the freeze is unrelated to on-chain activity (KYC refresh, sanctions screening). Other times it follows a flagged deposit tied to a scam. Tracing can clarify whether your inbound funds are “dirty,” which informs how you respond. Start with exchange account issues.
Are “crypto recovery” ads on social media safe?
Impersonation is rampant. Scammers monitor victims’ public posts and reply as fake support. Prefer going directly to a firm’s official domain (typed, not clicked from DMs), verify business registration where applicable, and never pay in additional crypto to “unlock” a prior loss.
What information should I collect before contacting you?
Transaction IDs, wallet addresses you controlled, approximate timestamps, platform names, screenshots of fraudulent sites (archived if possible), and a chronological narrative. Do not install unknown “recovery” apps. Our process page outlines intake order.
Do you work with lawyers and law enforcement?
Yes, when the case warrants it. We produce technical exhibits; counsel handles legal strategy. Jurisdiction determines what is possible—especially for cross-border thefts.